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Promotions Galore in February
The goodwill and euphoria of the holiday season are in the rearview mirror. The annual ritual of broken New Year’s resolutions and inflated credit card debt due to excessive holiday shopping has bro
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Email Marketing – How Is It Working For You?
Email marketing can be a great tool for communicating with, and marketing to, your customers. I am loathe to say this, but I’m so old, I can still remember a time when all we had for one to many com
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The Convenience Factor
We live in a world that pampers us and we go to businesses hoping for pampering. Some provide it and some don’t. Some businesses look straight through the customer and that is if they are even tryin
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How I Got Here: Monika Manter
Current Position: Monika Manter has worked full-time for Balfurd Dry Cleaners in State College, Pennsylvania for nearly six years. She was the Customer Service Manager for four years before taking on
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Big Smiles Start The Year
It was cold but sunny on that last Saturday in October. The line started forming about 7:00 a.m. A chance to obtain warm jackets had the children checking out the racks of colorful clothing and trying
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Setting Smart Goals That Are S.M.A.R.T.
The New Year always brings with it the need for New Year’s resolutions and the inspiration to set goals. We establish them in our personal lives and it is equally important to establish them in our
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Cleaner’s Supply Launches Over 200 New Products In Their 2017 Catalog
Cleaner’s Supply®, Inc. a leading distributor of products for the dry cleaning industry, has launched their 2017 catalog with over 200 new products. Get-A-Grip is just one of the many new products
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Make Plans For The New Year
It’s the New Year, and it’s the perfect time to assess, reassess, make plans and set goals. Where do you want to be in the next year? What goals do you want to achieve? Do you want to increase sal
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How I Got Here: Richard Aviles
Current Position: Richard Aviles, 31, has been working in the dry cleaning and laundry industry for eleven years; the last five as the President and CEO of two professional garment care establishments
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Remembering Thomas R. Garrett
The industry mourns the passing of Thomas R. Garrett, 81 of Beaufort on Friday, September 9, 2016 at the Medical University of South Carolina due to complications related to a heart condition.Tom Ga
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To Bleach Or Not To Bleach
My readers tell me to write more technical stuff, which I try to do every other month. Frankly I find writing about drycleaning and laundry events more fascinating, but chemicals (especially bleaches)
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Quality Control
The dictionary defines quality control as “the process of inspecting products to ensure that they meet the required quality standards.” Quality control is necessary in every business if you want y
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Sewing Services Hit The Skids
Sometimes my words are too negative for our industry. Overall, the majority of our nation’s drycleaners and launderers are first-rate operators. But, in order to educate and play the devil’s advoc
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Avoiding Domain Name Scams
First and foremost, some disclosure; I offer domain name registration services via the website www.customerloyaltydomains.com. I am a reseller of Godaddy domain name services. I tell you this because
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How About Hat Cleaning?
You probably are thinking, who the heck wears or cleans hats anymore? You would be surprised to know there are many. I had just about discounted any possibility of there being anymore hat cleaners aro
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Do You Want Fries With That?
Every time you order at a fast food restaurant, you are always asked “do you want fries, drink or try our new product.” Our industry is a service industry and yet we do not try to “up-sell” ou
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The Great Soap Opera
In the old days people called detergent soap. In the earliest days it was a mere animal product. Today it is all chemicals with a tad of natural products in it. Folks called it soap back when it reall
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