Dry Cleaners
Imported from cleaner-and-launderer.com
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“Oh No, Not Another Meeting!”
Maximizing one’s use of time is important to the success of every organization. Meetings are an essential part of any business. It is true that today many discussions between fellow employees can be done through email. Although that does not mean that meetings are obsolete...
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Social Media ROI
I’ve had calls and emails from cleaners asking: ‘Is there any way I can measure how my efforts on social media are paying off?
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Finishing A Garment To Perfection
Do you have pressers? Or finishers? This is nothing new, and there are various honest answers to these questions. Please allow me to touch on some of the differences and “shop talk” in our plants.
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The Mission of a Mission Statement
One of the most critical aspects of running a business is defining what it is that you are committed to accomplishing. The first step in setting that direction is having a clear mission statement.
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Social Media Is Dead! Long Live Social Media!
In my last article, I said change is the only constant, and once again, change is happening in the world of social media. Mark Zuckerberg announced huge changes for business pages that have had the social media forums wild with discussion.
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The Art Of Writing Emails
When we were younger, it was important to learn to compose and write a proper letter. It was necessary because we communicated via mail. But times have changed! Now we email and text. It is a whole new world.
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How I Got Here: Elfira Sidharta
Current Position: Elfira Sidharta is the owner of Magic Touch Cleaners in Tempe, Arizona. “My store is best described as a small mom and pop dry cleaner,” Sidharta said of her establishment that m
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Employees Hard To Find? Have You Thought Of Tapping Into The Retiree Base?
“It’s difficult to find good workers now.” I have heard this repeatedly over the last few years.
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Shall We Give Away The Farm Too?
Happy New Year. I believe this will be a better year than last. Happy times are ahead for your business if you “will” it that way.
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Small Business Identity Theft
The IRS recently published an updated bulletin on Small Business Identity Theft. Just like individuals, businesses can be victims also.
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Tuchman Advisory Group Meeting
The Tuchman Advisory Group held an informative and very successful meeting at Medlin-Davis Cleaners in Raleigh, North Carolina.
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Deck the Halls . . . it is Time to Prepare for Holiday Parties!
Every year we look forward with anticipation to the holidays...
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First Impressions Tell The Story
By the time this article reaches print for October, things will start cooling off and we will (should) return to warmer and hopefully better attire at the counter. It has always slayed me how anyone w
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Humor In The Workplace
The great humorist Victor Borge once joked that “laughter is the shortest distance between two people.”
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Can You Have Too Much Of A Good Thing?
Everybody wants to have a squeaky clean reputation, and nobody likes a bad review out there for the world to see.
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How I Got Here: Kelly Kelleher
Kelly Kelleher has been the vice president of Kelleher Equipment in Long Beach, California for the last 32 years.
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The Importance of Networking
The best definition I can offer of networking is: the art of building and expanding professional relationships.
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Finding The Right Employee For Your Business
As business owners,we strive to hire the right people to compliment our business.
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More Than Pretty Pictures
At the last Clean Show, DLI hosted an extremely interesting presentation by Trudy Adams and Dave Dawson entitled 5 Essential Steps to Grow Revenue in a Tough Market. On more than one occasion I found
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How I Got Here: Lynda Buckland
Current Position: Lynda Buckland is the owner and manager of Scotia Dry Cleaners & Laundry Services in Stanley, Falkland Islands.The Company: Along with her daughter, Buckland founded the busine
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Got Clubs?
you should have a full bag of clubs so when you hit the rough you have choices available to you to get back out on the fairway
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The Company Creed (part 2)
I invited you to join me in a small experiment. The task was to identify some companies that have recently provided you with outstanding customer service.
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OOPS! He Did It Again
They say if you have something that needs to be done, give it to someone whose plate is full and it will get done!
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How I Got Here: Les Pringle
John Leano interviews people in the Dry Cleaning & Laundry industries
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The Family Business
What a treat for a plant owner to turn over his successful business to one of his children.
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Is Your Workplace Brimming With Negativity?
Your first step toward building a more positive attitude is to develop a mission statement for your company.
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Inactive And Lost Customers
Last month I wrote about different types of customers. I also promised I’d expand more and be more specific about certain types of customers. Keeping my word, I’ll continue in this article.It’
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Customers, Types and Definitions
First off, I’m extremely grateful when a business owner reaches out to me via telephone, e-mail, Facebook group and even via Facebook chat. It’s obviously important to you, business owners, and I’m more than willing to take a few moments out of my day to answer questions or share a little information if it helps […]
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Calming Upset Customers: Part 1
A critical recurring question that all retailers deal with is how to calm and re-engage an upset customer. This problem came to my attention once again while waiting in line at a local store. What mig
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Insurance 101
DON’T skip this article because you think it will be boring or you are insurance savvy and know what you need to know. I have worked in the insurance industry (as well as owning my own dry cleaning
