Vol. 66 · Issue 3 · April 2026
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Browse every issue of Cleaner & Launderer Journal and use the index below to jump to a specific issue or explore recent stories.
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Vol. 66 · Issue 8 · May 2026
Vol. 66 · Issue 8 · May 2026
All articles
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Xplor Spot Introduces Innovative AI Virtual Agent to Enhance the Dry Cleaning Customer Experience
Xplor Spot – software for the dry cleaning and laundry industry under Xplor Technologies – announced an innovative feature called Virtual..
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Another Piece of Alphabet Soup to Digest
Let’s face it. We live in a dynamic time and because of that, running a successful business keeps getting more...
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Is There Such A Thing As Too Much New Customer Prospecting?
New customers are hard to find: Our market and our customer pool has changed. For decades, fashion has been changing against the drycleaning
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The Scary Truths About Poor Customer Service
Poor customer service can haunt you for years to come, especially if you don’t Poor customer service can haunt you...
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Recommended Reading — Jay Baer’s “Hug Your Haters”
Jay Baer is a renowned author, speaker and digital marketing expert known for his contributions to customer experience and content...
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DLI Announces 2023-2024 Board of Directors
Each year DLI’s Board of Directors brings on new members as other members retire or move into Executive Committee positions. This August...
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Tim Maxwell Named GreenEarth Cleaning’s CEO
GreenEarth® Cleaning, the world’s largest brand of environmentally friendly dry cleaning, offering the industry’s only non-toxic..
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Navigating Turbulence: How Employee and Company Culture Shape Customer Experience
The connection between employee well-being, company culture and customer experience has never been more crucial. While you might...
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Potential PFAS Designation to Alter Environmental Due Diligence Landscape
A change is coming to the environmental due diligence world, which is anticipated to play a factor in how recognized environmental conditions
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Building Your House (And Business) Upon Sand
What I’m about to share with you, I hope scares the absolute crap out of you. I’ve made no bones about my love-hate relationship with social
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SDA’s October Meeting
SDA's October meeting Mike Nesbit, the legend who built a dry cleaning empire, will present a Unique Idea centered around diversifying...
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How I Got Here: Ron Carver
In John's September article for Cleaner & Launderer, he interviews Ron Carver, Manager of Rogers Cleaners in Saint Petersburg, Florida
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CCA Presents Fabricare 2023 October 6 – 8 2023
It’s finally here, Fabricare 2023 CCA’s Education Conference at Harrah’s Las Vegas Hotel October 6-8 2023. Registration is now...
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The Stain Wizard’s Second letter for August 2023 about a two-piece pant suit
The Stain Wizard addresses a readers questions about his customers two-piece pant suit in his second letter for August 2023
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The Stain Wizard’s First letter for August 2023 about a red sharpie
Stain Wizard's answers a few of his letter, for the August 2023 Cleaner & Launderer, in letter #1 a customer has an issue with a red sharpie
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Let’s Party Like It’s 1999…At Least For a Minute or Two
Oh my, the clock is certainly ticking. The year is already half over, and I am looking at my list of things I hope to accomplish...
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A Breakfast Fiasco
As a business owner, you want your team to be fully engaged, especially regarding the customer experience. However...
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The Dog Days of Summer: Keeping up Moral in the Summer Heat
The summer months are upon us and with that comes the very hot temperatures inside a dry cleaning plant. As most of us know, it can be...
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How I Got Here: Jimena Sirri
John Leano takes a turn in August 2023's Words From The Streets and interviews Jimena Sirri from Fogo de Chão
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Fabricare2023
Fabricare2023 is happening October 6th – 8th in Las Vegas, Nevada. Don’t miss out on another great event to learn from industry...
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Reviews and Trust
Do you find online reviews of a business as amazing and frustrating as I do? It’s amazing that you can work your butt off for...
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Revolutionizing Our Industry with Automation Technology
The dry cleaning industry is undergoing a remarkable transformation thanks to the introduction of automation technology. Robots have become a
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EzPress™ Minor Modification Gives You a Major Improvement
Now, the Model-7d EzPress™ and Model-7d PopUpPress™ users can apply barcode labels or text labels to personal....
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Slow Times Ahead
The Key to Thrive During the Slow Summer Months. The hour-long virtual program, hosted by The Drycleaning & Laundry Institute
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As One Door Closed…
Frantz Cleaners isn’t washed up after all. When Kay Richards retires Friday, she’ll turn the keys over to her right-hand man...
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WATCH OUT: AI IS A TRAP
With everything happening with AI and ChatGPT, it is a fact that it is here to stay. AI will likely replace all those who don’t adapt to...
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The Stain Wizard Gets Letters
Jeff Schwarz "The Stain Wizard" answers letters from readers of Cleaner & Launderer. Adam Cataffo has a question about rust..
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Finding A New Dry Cleaner
Moving to a new area can be exciting, but it can also be challenging to adjust to a new environment. One of the tasks that often gets...
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There Is No ‘Easy’ Button
I’ve been doing some spring cleaning, going through boxes of stuff in my office that has been accumulating for years easy. Now, don’t...
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20 Takeaways from SDA Cleaners Showcase
Am I the only one who goes to a show, all excited about the contacts I’m about to make, jazzed to learn new things, excited for future...
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My Old Clock
For years PBS broadcast a renovations program called “This Old House.” This program featured historical homes that needed significant...
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DLI School Mints 21 Fresh Graduates in 382nd Complete Hands-On Drycleaning Course
Mark Villareal, former Navy diver, educator and real estate business owner, entered the cleaning business when he bought a drop store in...
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How I Got Here: Nick Tirabassi
John Leano interviews Nick Tirabasi of 818 Cleaners in West Hills, Ca for his May 2023 Words From The Street
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The “Stain Wizard” answers his May letter
The Stain Wizard answers his May 2023 Letter in Cleaner & Launderer about a heavy stain on a white cotton dress.
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Networking Arena Added to SDA Cleaners Showcase 2023
New to this year’s SDA Cleaners Showcase is the Networking Arena, where dry cleaners and coin-operators can discuss pertinent...
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The Environmental Corner: ‘Air’ial Assault: How Contaminated Air From Past or Current Operations Can Impact Your Property and Surrounding Community
The Environmental Corner Access to fresh air and water are required to sustain a healthy life and should not be taken for granted...
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Partners Attend Renewal Claim Solutions Meeting In Florida
Renewal Claim Solutions, formerly North American Restoration Dry Cleaners (aka NARD) recently held an informational...
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Payroll, Maximizing Sales and Stain Removal
The Drycleaning & Laundry Institute offers two one-hour webinar programs on how drycleaners can outsource their payrolls and maximizing the...
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Instant Regret…
Have you ever had instant regret? Most of us are probably shaking our heads in agreement. Next question, have you ever noticed that...
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Oceanside Cleaners Wins The Knot Best of Weddings 2023
Oceanside Cleaners, a family-owned and operated business serving the Jacksonville community, today announced it won The Knot 2023...
